Support
Help
Answers to the questions that come up most — connecting, finding your way around, and what to do when something isn't working. Can't find it here? Staff can help directly.
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Connecting & Login
Viewers, hypergrid travel, and getting in for the first time.
Regions & Building
Finding your way around and building permissions on someone else's land.
Events
Countdown times, timezones, and hosting your own event.
Members & Account
Registering, your avatar UUID, and what membership means here.
Scripts & NPCs
Free scripts, NPC setup, and where to start scripting.
Troubleshooting
Grid status, missing textures, and other rough edges.
Getting in
Connecting & Login
How do I connect to MK3.Org?
[Answer placeholder — point to the viewer download, the login URI (mk3.org:5002), and link out to the fuller step-by-step on the About page.]
Do I need to create an account here?
[Answer placeholder — clarify that hypergrid visitors from another OpenSim grid can usually walk straight in with their existing avatar, and when a local account is actually needed.]
My viewer won't connect — what should I check first?
[Answer placeholder — list the usual culprits: login URI typos, viewer OpenSim support, firewall/UDP ports, and grid status.]
Getting around
Regions & Building
How do I find my way to a region?
[Answer placeholder — explain the hop:// SLURL links on the Regions page and how to use the in-viewer map/search.]
Can I build on someone else's land?
[Answer placeholder — describe how parcel/region permissions work here and who to ask for build rights.]
How do I get my own region set up?
[Answer placeholder — outline the process for residents who want to run their own region on the grid, if that's offered.]
What's on
Events
The event times are confusing — what timezone are they in?
[Answer placeholder — note that listed times are grid time (Pacific) and that the Events page also shows each visitor's own local time alongside the countdown.]
Can I host my own event on the grid?
[Answer placeholder — explain who to contact to get an event added to the weekly schedule.]
Your account
Members & Account
How do I register as a member?
[Answer placeholder — point to the registration links on the Members page and what membership unlocks, if anything.]
What's my avatar UUID and why would I need it?
[Answer placeholder — explain that it's the in-world avatar key, where to find it in a viewer, and why staff might ask for it (permissions, support tickets).]
Build & script
Scripts & NPCs
Where do I get the free scripts?
[Answer placeholder — point to the Scripts page and how to rez/copy a vendor in-world.]
How do I set up an NPC on my region?
[Answer placeholder — link to the NPCs page for the feature overview, and mention any permissions a resident needs enabled first.]
Rough edges
Troubleshooting
The grid seems to be down — what do I do?
[Answer placeholder — where to check grid status and how long to wait before reaching out.]
Textures or inventory aren't loading in.
[Answer placeholder — the usual fixes: clear cache, relog, check bake-fail, redeliver from source.]
None of this covers my issue — now what?
Reach out to a staff member directly — the staff directory lists who covers what and how to find them in-world.